Return & Refund Policy

Not happy with something? Here’s how returns and refunds work at Collection Wholesale.

1. 30-day returns

Return most physical items within 30 days of delivery if unused, complete and in original packaging. Collection Plus members have 90 days.

2. How to return

Email support@collectionwholesale.com or call +1 702-897-3900 with your order number. We’ll email a prepaid return label for eligible items.

3. Refunds

We refund your original payment method within two business days of receiving your return; banks may take 5 to 7 business days to post it. Items bought with a promo code are refunded at the discounted price. Shipping is refunded when the return is due to our error or a defect.

4. Damaged or wrong items

Contact us within 7 days of delivery with a photo, and we’ll replace or refund the item, including shipping.

5. Non-returnable items

Opened supplements and personal care products unless defective, used safety harnesses, gift cards, redeemed software or digital codes, and final-sale items.

6. Collection Plus

Cancel within 14 days for a full refund if no benefit was used.

7. Exchanges

Return the item for a refund and place a new order.

8. Return address

Please use our prepaid label and contact us before shipping anything to Collection Wholesale, 5761 Casa Branca St, Las Vegas, NV 89148, USA.